Does a meter test cost money?

A test fee is set in the company's tariff/citizen charter, and is often refundable if the meter is found faulty — but the exact amount isn't officially published for every company. Ask at your office.

Can I withhold payment until it's fixed?

It's safer to pay the undisputed part on time so you aren't disconnected, while you pursue the disputed amount. Confirm with your office to be sure.

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Fix a wrong or too-high bill

Got a bill that looks wrong or far too high? Here's how to get it re-checked, when a meter test helps, and the deadline the company has to settle your complaint.

First

First, sanity-check it yourself

Before complaining, reconcile the bill yourself — a jump often has a real cause (crossing a slab, summer AC, and so on). See why your bill is high and the appliance cost calculator. If it still looks wrong, go to the steps below.

Steps

How to get it corrected

Ask for a re-check

Call the hotline or visit the local office with your customer number and ask them to re-check the reading and the math. Note the date and complaint number.

Meter test

If you suspect a faulty meter, request a meter test. If the meter is found defective, the bill is corrected.

Give it 7 days

By law the complaint should be settled within 7 days. If it isn't, move to the next step.

Escalate

Grievance Officer → Appellate Officer → national GRS → BERC. The full ladder is on our hotlines & complaints page.

Frequently asked questions

Under the BERC Act 2003 the company must settle a consumer complaint within 7 days. If it doesn't, you can take it to BERC in writing, and the Commission must also pass an order within 7 days.

Why is my bill high?

Bills above ৳5,000 a month are usually one of nine things, not bad luck. We walk through each cause and how to confirm it on your own bill.

Your rights

Know what you're owed and how to push back — your rights as a consumer, and the step-by-step path from the company's grievance officer all the way up to BERC.

Hotlines & complaints

Who to call for a power cut, a wrong bill, or an emergency — the unified 16999 line, every distributor's own hotline, and the exact escalation ladder when a complaint isn't resolved.

How to read your bill

Open a DESCO, DPDC, NESCO, or BREB bill and walk through every line with us — units, slabs, demand charge, VAT, and the rebates most people miss.