How long each service takes
How long should a new connection, reconnection or name change actually take? The promised days from each company's citizen charter, side by side.
In short
- Each company's charter states how long a service should take
- Reconnection after paying dues is usually 1 working day
- If they're late, this deadline is your lever to complain
Compare
How long each service takes
The numbers below come from each company's official citizen charter (working days unless noted). '—' means that charter doesn't publish a figure for it — we haven't guessed.
| Service | DESCO | BPDB | Palli Bidyut |
|---|---|---|---|
| New connection (within an existing line) | 7 | 7 (1-ph) · 18 (3-ph) | 15–30 days |
| New connection needing a new pole / line / transformer | 20 | — | 3–6 months |
| Reconnection after paying dues | 1 | 1 | — |
| Name / ownership change | 5 | same day | — |
| Load change / augmentation | 7 | 7 (1-ph) · 28 (3-ph) | — |
| Meter shift / replacement | 3 (1-ph) · 5 (MT/HT) | 3 (1-ph) · 7 (3-ph) | — |
| Bill correction | 5 | 3 | 1–15 days |
| Power-fault response | via 16120 | via 16200 / 16999 | 2–24 hours |
| Security-deposit refund | 30 | — | — |
Source: Official citizen charters of DESCO, BPDB and BREB/REB:desco.gov.bd
Frequently asked questions
Related pages
Fees & deposit
What does a connection, reconnection or meter test cost? The national fee list and security-deposit rates — the same across all six companies, set by BERC.
Your rights
Know what you're owed and how to push back — your rights as a consumer, and the step-by-step path from the company's grievance officer all the way up to BERC.
Get a new connection
Applying for a new meter? Here are the documents, fees and steps for each company — and the official portal to apply on.
Transfer to your name
Moved into a place where the meter is still in someone else's name? Here's how a name correction and a full ownership transfer work, and what each one needs.